Veterinary Care Concierge: Elevate Pet & Client Experience

PETCO Animal Supplies Stores, Inc.; State College (Centre County); On-site; USD 36,000 - 48,000; Full time

Job summary

Petco Animal Supplies Stores, Inc. is seeking a Hospital Concierge for our Vetco Total Care facility. The role focuses on delivering exceptional customer care to clients and patients as the first and last point of contact in the hospital.

Responsibilities include answering phones, scheduling, greeting clients, coordinating with staff, and maintaining a clean waiting area while providing compassionate service in a fast-paced veterinary environment.

Qualifications

• High school diploma is a requirement.
• Must have at least 1 year’s previous experience working in veterinary practice or a customer-facing role in another organization.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must have a team player mindset and be able to adapt to changing circumstances.
• Preferred: Previous experience using a Practice Management System

Responsibilities

• Answer the practice phone and route calls appropriately.
• Maintain hospital appointment calendar and schedule appointments from callers or visitors.
• Greet visitors and clients by name; monitor wait times and assist during peak times.
• Participate in training of new staff members.
• Ensure waiting area is clean and well-stocked.
• Confirm appointments by client’s preferred method and adjust as needed.
• Provide backup support to technical staff when needed.

Skills

Customer service

Excellent communication

Telephone skills

Computer skills

Team player

Compassionate

Education

High school diploma

Tools

Practice Management System

Job description

Petco Animal Supplies Stores, Inc. is seeking a Hospital Concierge for our Vetco Total Care facility. The role focuses on delivering exceptional customer care to clients and patients as the first and last point of contact in the hospital.

Responsibilities include answering phones, scheduling, greeting clients, coordinating with staff, and maintaining a clean waiting area while providing compassionate service in a fast-paced veterinary environment.