Veterinary Hospital Front Desk Concierge

PETCO Animal Supplies Stores, Inc.; Lincoln (NE); On-site; USD 18,000 - 23,000; Full time

Job summary

Petco Animal Supplies Stores, Inc. is seeking a Hospital Concierge for our Vetco Total Care hospital. The role focuses on delivering exceptional client and patient experiences, answering phones, managing schedules, and guiding clients through the visit.

The ideal candidate has at least 1 year in veterinary or customer service, excellent communication, and the ability to stay calm under pressure. Join a team dedicated to compassionate care and smooth operations in a welcoming environment.

Qualifications

• High school diploma required.
• At least 1 year of experience in a veterinary practice or customer-facing role.
• Excellent written and verbal communication skills.
• Must be compassionate and sympathetic in emotional situations.
• Excellent telephone and computer skills.
• Team player willing to learn and adapt to change.
• Preferred: experience using a Practice Management System.

Responsibilities

• Answer the practice phone and route calls.
• Maintain hospital appointment calendar and online bookings.
• Greet visitors and patients; manage wait times during busy periods.
• Assist in training new staff and sharing knowledge.
• Keep waiting area clean and stocked with supplies.
• Confirm appointments via client’s preferred communication method.

Skills

Excellent communication

Customer service

Team player

Compassionate

Telephone skills

Computer skills

Education

High school diploma

Tools

Practice Management System

Job description

Petco Animal Supplies Stores, Inc. is seeking a Hospital Concierge for our Vetco Total Care hospital. The role focuses on delivering exceptional client and patient experiences, answering phones, managing schedules, and guiding clients through the visit.

The ideal candidate has at least 1 year in veterinary or customer service, excellent communication, and the ability to stay calm under pressure. Join a team dedicated to compassionate care and smooth operations in a welcoming environment.