Pet Care Concierge: Vet Reception & Client Experience

PETCO Animal Supplies Stores, Inc.; Maize (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Hospital Concierge to deliver outstanding customer care at our Vetco Total Care hospital. You will be the first and last point of contact for clients and patients, ensuring a welcoming environment and smooth workflow throughout the visit.

The role involves answering calls, scheduling appointments, guiding visitors, coordinating with clinical staff, and helping maintain a clean, well-stocked waiting area while upholding compassionate, professional service.

Qualifications

• High school diploma required.
• At least 1 year in veterinary practice or a customer-facing role.
• Excellent written and verbal communication skills.
• Compassionate, sympathetic, and professional under stress.
• Strong telephone and computer skills.
• Team player willing to learn and adapt.
• Experience with a Practice Management System preferred.

Responsibilities

• Answer the practice phone and route calls.
• Maintain hospital appointment calendar and online bookings.
• Greet visitors and manage client/patient arrival; monitor wait times.
• Assist in training new staff and share knowledge.
• Keep waiting area clean and stocked.
• Confirm appointments via client’s preferred method.
• Provide backup support to technical staff when needed.

Skills

Customer service

Communication

Telephone skills

Computer skills

Team player

Empathy

Professional demeanor

Education

High school diploma

Tools

Practice Management System

Job description

Petco Animal Supplies, Inc. is seeking a Hospital Concierge to deliver outstanding customer care at our Vetco Total Care hospital. You will be the first and last point of contact for clients and patients, ensuring a welcoming environment and smooth workflow throughout the visit.

The role involves answering calls, scheduling appointments, guiding visitors, coordinating with clinical staff, and helping maintain a clean, well-stocked waiting area while upholding compassionate, professional service.