Veterinary Hospital Concierge: Elevate Client Care

Petco Animal Supplies, Inc.; Providence (RI); On-site; USD 32,000 - 42,000; Full time

Job summary

Petco Animal Supplies, Inc. seeks a Hospital Concierge to welcome clients and support our Vetco Total Care team. You will be the first and last point of contact for clients, ensuring a compassionate, efficient experience in a veterinary hospital setting.

You will schedule appointments, manage the lobby, assist staff during peak times, and help with basic administrative tasks. Excellent communication and teamwork are essential in this role.

Qualifications

• High school diploma required; customer-facing experience preferred.
• Excellent communication and telephone skills are essential.
• Compassionate, professional demeanor in a veterinary setting.

Responsibilities

• Answer practice phone and route calls.
• Greet visitors and manage appointment calendar.
• Monitor wait times and support staff during busy periods.
• Assist in training and maintain waiting area.
• Confirm appointments by client preference and communicate changes.

Skills

Customer service

Telephone skills

Communication

Education

High school diploma

Tools

Practice Management System

Job description

Petco Animal Supplies, Inc. seeks a Hospital Concierge to welcome clients and support our Vetco Total Care team. You will be the first and last point of contact for clients, ensuring a compassionate, efficient experience in a veterinary hospital setting.

You will schedule appointments, manage the lobby, assist staff during peak times, and help with basic administrative tasks. Excellent communication and teamwork are essential in this role.