Pet Hospital Concierge — Elevate Client Experience

PETCO Animal Supplies Stores, Inc.; Port Saint Lucie (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

PETCO Animal Supplies Stores, Inc. is seeking a Hospital Concierge for our Vetco Total Care location.

The role focuses on delivering exceptional customer and patient experiences, greeting clients and patients, and coordinating appointments within a busy veterinary hospital environment. The ideal candidate will have strong communication skills, a compassionate demeanor, and the ability to work collaboratively with a veterinary team to ensure smooth daily operations and high-quality care for

Qualifications

• High school diploma is required.
• At least 1 year of experience in veterinary practice or a customer-facing role.
• Excellent written and verbal communication skills.
• Compassionate and sympathetic with professional demeanor.
• Exceptional telephone and computer skills.
• Team player willing to learn new techniques and treatments.
• Preferred: experience using a Practice Management System.

Responsibilities

• Answer the practice phone and route calls.
• Maintain hospital appointment calendar and online bookings.
• Greet visitors and clients, manage wait times, and assist when needed.
• Participate in training of new staff and knowledge sharing.
• Ensure waiting area is clean and well-stocked.
• Confirm appointments by client’s preferred method (phone, email, text).
• Provide backup support to technical staff when rooms need loading or patients discharged.

Skills

Excellent communication

Telephone skills

Computer skills

Team player

Compassionate

Adaptable

Willing to learn

Education

High school diploma

Tools

Practice Management System

Job description

PETCO Animal Supplies Stores, Inc. is seeking a Hospital Concierge for our Vetco Total Care location.

The role focuses on delivering exceptional customer and patient experiences, greeting clients and patients, and coordinating appointments within a busy veterinary hospital environment. The ideal candidate will have strong communication skills, a compassionate demeanor, and the ability to work collaboratively with a veterinary team to ensure smooth daily operations and high-quality care for