Veterinary Hospital Concierge & Client Care

Petco; Tampa (FL); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Petco Vetco Total Care in Tampa, FL is seeking a Hospital Concierge to deliver exceptional client and patient care in a full-service veterinary hospital. The role emphasizes compassionate service, clear communication, and teamwork to ensure smooth daily operations.

The Concierge will manage calls, appointments, and client greetings, while supporting clinical staff and maintaining a welcoming, organized reception area for patients and pet parents.

Formación

• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and able to maintain a professional attitude.
• Must be a team player willing to learn new techniques and treatments.

Responsabilidades

• Answer the practice phone and route calls.
• Maintain hospital appointment calendar and schedule appointments.
• Greet visitors and patients by name and notify staff as needed.
• Participate in training of new staff and disseminate knowledge.
• Keep waiting area clean and well-stocked with materials.
• Confirm appointments by client’s preferred method (phone, email, text).
• Provide backup support to technical staff when needed.

Conocimientos

Excellent communication

Written communication

Verbal communication

Telephone skills

Computer skills

Team player

Educación

High school diploma

Descripción del empleo

Petco Vetco Total Care in Tampa, FL is seeking a Hospital Concierge to deliver exceptional client and patient care in a full-service veterinary hospital. The role emphasizes compassionate service, clear communication, and teamwork to ensure smooth daily operations.

The Concierge will manage calls, appointments, and client greetings, while supporting clinical staff and maintaining a welcoming, organized reception area for patients and pet parents.