Veterinary Front Desk Specialist — Warm Client Care

Cherokee Trail Veterinary Hospital, PA; North Olmsted (OH); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO & Holidays

401(k) Match

Mental Health Support

Pet Discounts

Job summary

Village Veterinary Clinic is seeking a full-time Customer Service Representative to join our front desk team in a busy veterinary setting. You will greet clients, schedule appointments, and provide compassionate client education while supporting the veterinary team.

Ideal candidates are organized, detail-oriented, tech-savvy, and able to stay calm under pressure, delivering superior customer experiences from start to finish.

Qualifications

• People person who creates great experiences from first contact to last impression.
• Organized and detail-obsessed; keeps appointments, records, and communications smooth.
• Calm, kind, and efficient even during busy times; can multitask effectively.

Responsibilities

• Greet clients warmly in person and on the phone.
• Schedule appointments and manage daily workflow.
• Answer questions and provide clear, compassionate client education.
• Maintain accurate patient records and update files.
• Support veterinary team with communication and coordination.
• Process payments and check clients in/out.
• Help maintain a calm, welcoming lobby environment.

Skills

Customer service

Communication

Multitasking

Tech-savvy

Tools

CRM software

Microsoft Office

Job description

Village Veterinary Clinic is seeking a full-time Customer Service Representative to join our front desk team in a busy veterinary setting. You will greet clients, schedule appointments, and provide compassionate client education while supporting the veterinary team.

Ideal candidates are organized, detail-oriented, tech-savvy, and able to stay calm under pressure, delivering superior customer experiences from start to finish.