Veterinary Front Desk Specialist — Warm, Organized

Cherokee Trail Veterinary Hospital, PA; Mayfield (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO

Floating holidays

Parental leave

Military leave

Employee Assistance Program

401(k) with company match

Job summary

Village Veterinary Clinic in Ohio is seeking a full-time Customer Service Representative to greet clients, answer phones, and keep the lobby warm and organized. You’ll schedule appointments, manage patient records, process payments, and support the veterinary team with clear, compassionate communication.

We value a people-first culture, strong teamwork, and tech-savviness as you navigate digital systems and patient charts.

Qualifications

• Experience in customer service, preferably in a veterinary or medical setting.
• Strong communication and organizational skills.
• Ability to multitask and stay calm in a busy front desk environment.

Responsibilities

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

Skills

Customer service

Communication

Multitasking

Tech-savvy

Team player

Tools

CRM software

Job description

Village Veterinary Clinic in Ohio is seeking a full-time Customer Service Representative to greet clients, answer phones, and keep the lobby warm and organized. You’ll schedule appointments, manage patient records, process payments, and support the veterinary team with clear, compassionate communication.

We value a people-first culture, strong teamwork, and tech-savviness as you navigate digital systems and patient charts.