Veterinary Front Desk & Client Services Specialist

Abqpetcarehospital; Laurel (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Job summary

Friendship Veterinary Center and Urgent Care is seeking a full-time Customer Service Representative to support client interactions in a veterinary setting. The role involves greeting clients, handling phone inquiries, scheduling appointments, processing payments, and managing patient flow with a focus on quality, expediency, and accuracy.

Responsibilities include triaging patient needs (including emergent cases), maintaining client data in the practice management system, and escalating complex

Qualifications

• Minimum 3 years related customer service experience.
• Experience in a veterinary or medical setting is a plus.

Responsibilities

• Greet clients and respond to questions; provide expeditious service.
• Process incoming and outgoing patients, including scheduling and triage of needs.
• Answer phone calls and handle moderately complex inquiries; triage emergencies when needed.
• Process billing and payments and manage basic mail and email correspondence.
• Document and maintain client information in practice management software.
• Escalate complex issues to senior staff as appropriate.

Skills

Customer service

Phone handling

Billing & payments

Scheduling

Tools

Practice management software

Job description

Friendship Veterinary Center and Urgent Care is seeking a full-time Customer Service Representative to support client interactions in a veterinary setting. The role involves greeting clients, handling phone inquiries, scheduling appointments, processing payments, and managing patient flow with a focus on quality, expediency, and accuracy.

Responsibilities include triaging patient needs (including emergent cases), maintaining client data in the practice management system, and escalating complex