Veterinary Front Desk Specialist — Compassionate, Full-Time

Cherokee Trail Veterinary Hospital, PA; Lexington (SC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

CE allowance

Uniform allowance

Pet care discounts

PTO

Floating holidays

Parental leave

Military leave

Employee Assistance Program

401(k) with company match

Job summary

Grace Animal Hospital is seeking a Full-time Customer Service Representative to greet clients, schedule appointments, and support the veterinary team from the front desk. This role emphasizes warmth, efficiency, and energy in a fast-paced clinic environment.

You will help with patient records, educate clients, process payments, and ensure a calm, welcoming lobby. We offer strong benefits and a commitment to professional development and team culture.

Qualifications

• Greet clients warmly in person and on the phone.
• Schedule appointments and manage daily workflow.
• Provide clear client education and maintain records.
• Process payments and check clients in/out.
• Support veterinary team with coordination.

Responsibilities

• Greet clients with warmth and professionalism, in person and on the phone.
• Schedule appointments and help manage the daily workflow.
• Answer questions and provide clear, compassionate client education.
• Maintain accurate records and update patient files.
• Support the veterinary team with communication and coordination.
• Process payments and check clients in and out.
• Help ensure a calm, organized, and welcoming lobby experience.

Skills

People skills

Organized

Multitasking

Tech-savvy

Calm under pressure

Customer service experience

Job description

Grace Animal Hospital is seeking a Full-time Customer Service Representative to greet clients, schedule appointments, and support the veterinary team from the front desk. This role emphasizes warmth, efficiency, and energy in a fast-paced clinic environment.

You will help with patient records, educate clients, process payments, and ensure a calm, welcoming lobby. We offer strong benefits and a commitment to professional development and team culture.