Veterinary Front Desk Specialist — Caring, Fast-Paced

NVA; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with employer match

Paid time off

Pet discounts

Job summary

National Veterinary Associates is seeking an experienced Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team. You will be the first and last face clients see, ensuring a warm, welcoming environment for pets and their families.

You will manage front desk operations, answer calls, schedule appointments, maintain medical records, and assist with billing in a busy clinic setting. Training provided.

Qualifications

• Experience: Minimum of 1 year of customer service (CSR) experience required.
• High school diploma or equivalent.
• Comfort working in a busy environment with animals present.
• Strong attention to detail and basic computer skills.

Responsibilities

• Client Communication: Answer multi-line phones, greet clients warmly, and answer basic questions about our services.
• Scheduling: Book appointments, surgeries, and follow-up visits using our scheduling system.
• Medical Records: Create, update, and maintain accurate electronic and physical patient records.
• Facility Care: Keep the waiting lobby, front desk, and common areas clean, safe, and tidy.
• Billing and Checkout: Process payments, explain invoices, and handle check-in/check-out duties.

Skills

Customer service

Phone handling

Scheduling

Medical records

Billing

Attention to detail

Comfort around animals

Education

High school diploma or equivalent

Tools

EMR system

Billing software

Microsoft Office

Job description

National Veterinary Associates is seeking an experienced Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team. You will be the first and last face clients see, ensuring a warm, welcoming environment for pets and their families.

You will manage front desk operations, answer calls, schedule appointments, maintain medical records, and assist with billing in a busy clinic setting. Training provided.