Pet Care Client Advocate – Veterinary Clinic

Vicar Operating, Inc. dba VCA; United States; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Pet care discounts

401(k)

Job summary

VCA Animal Hospitals is seeking a customer-focused front desk receptionist to warmly greet clients, schedule appointments, and process payments for veterinary services and products. You will assist clients with product recommendations, educate on basic pet care, and maintain accurate medical records and communications.

This role supports a compassionate, team-based veterinary setting. Candidates should have at least one year of customer service experience, strong communication skills, and the

Qualifications

• Requires at least 1 year of customer-facing experience.
• High School Diploma or GED required.
• Strong listening and communication skills needed.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and prospective clients.
• Present and explain fees, including processing payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions about products/services and educate clients on general animal care.
• Manage medical records, charts, reports and correspondence.

Skills

Customer service

Excellent listening

Communication

Compassion for pets

Decision making

Problem solving

Non-traditional hours

Lifting up to 40 lbs

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

VCA Animal Hospitals is seeking a customer-focused front desk receptionist to warmly greet clients, schedule appointments, and process payments for veterinary services and products. You will assist clients with product recommendations, educate on basic pet care, and maintain accurate medical records and communications.

This role supports a compassionate, team-based veterinary setting. Candidates should have at least one year of customer service experience, strong communication skills, and the