Compassionate Veterinary Front Desk Specialist

Veterinary Practice Partners; Roseville (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO and 401(k)

Professional development opportunities

Job summary

PetCare Veterinary Clinic is seeking a skilled veterinary receptionist to be the primary contact for clients and pets, balancing administrative precision with warmth in a clinical setting.

Ideal candidates will have 1+ year front-desk experience, familiarity with major practice management software, and strong communication and empathy for clients in sensitive situations. This full-time role offers comprehensive benefits and professional development.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) preferred.
• Knowledge of veterinary medical terminology and vaccination protocols.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Strong verbal and written communication skills with active listening and conflict resolution.
• Comfortable handling animals of varying sizes and temperaments.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Skills

Customer service

Communication

Active listening

Conflict resolution

Multi-line phone management

Empathy in sensitive situations

EMR data entry

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

PetCare Veterinary Clinic is seeking a skilled veterinary receptionist to be the primary contact for clients and pets, balancing administrative precision with warmth in a clinical setting.

Ideal candidates will have 1+ year front-desk experience, familiarity with major practice management software, and strong communication and empathy for clients in sensitive situations. This full-time role offers comprehensive benefits and professional development.