Veterinary Front Desk Specialist - Pet Care Concierge

Pet Services of Washington, P.S.; Town of Ithaca (NY); On-site; USD 26,000 - 29,000; Full time

Job summary

VCA Animal Hospitals is seeking a Full-time Client Service Representative with veterinary hospital experience to join our growing team. As the face of the practice, you will greet clients, schedule appointments, process payments, explain services, and support clients and their pets with compassionate, professional service.

This role offers competitive pay and benefits, opportunities for growth, and a collaborative environment where your contributions directly affect pet health and client

Qualifications

• Greeting visitors and guiding clients and their pets to exam rooms.
• Answering phones and scheduling/confirming appointments.
• Placing outbound follow-up calls to clients.
• Explaining fees and processing payments.
• Recommending products/services, including prescriptions.
• Educating clients on pet care and general husbandry.

Responsibilities

• Managing medical records and hospital correspondence.
• Maintaining a clean and organized hospital environment.
• Providing friendly, professional service to every client and patient.

Skills

Customer service

Phone etiquette

Scheduling

Cash handling

Pet care knowledge

Veterinary experience

Education

High school diploma

Tools

POS system

EMR system

Scheduling software

Job description

VCA Animal Hospitals is seeking a Full-time Client Service Representative with veterinary hospital experience to join our growing team. As the face of the practice, you will greet clients, schedule appointments, process payments, explain services, and support clients and their pets with compassionate, professional service.

This role offers competitive pay and benefits, opportunities for growth, and a collaborative environment where your contributions directly affect pet health and client