Compassionate Veterinary Front Desk Pro

Pet Services of Minnesota, P.C.; United States; Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical and dental

Vision

Paid vacation/sick days

Employee pet discounts

Résumé du poste

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. As the face of the hospital, you will set the tone for patient and client interactions, greet visitors, answer phones, schedule appointments, and guide pets to exam rooms.

You will discuss fees, process payments, recommend products and services, and help educate clients on pet care. The role requires a friendly, professional demeanor and a commitment to outstanding customer service.

Qualifications

• Front-desk client interactions including greeting visitors and guiding pets to exam rooms.
• Ability to schedule and confirm appointments and manage patient flow.
• Explain fees and process payments accurately to clients.
• Recommend appropriate products and services and provide basic pet care guidance.

Responsabilités

• Greet clients and manage phone calls, guiding clients and their pets to exam rooms.
• Schedule and confirm appointments and follow up with clients as needed.
• Process payments and explain pricing of products and services.
• Educate clients on pet care and services offered, including prescriptions.
• Maintain medical records, charts and hospital cleanliness and organization.

Connaissances

Customer service

Phone etiquette

Scheduling appointments

Payment processing

Product recommendations

Basic animal husbandry

Outils

CRM software

Description du poste

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. As the face of the hospital, you will set the tone for patient and client interactions, greet visitors, answer phones, schedule appointments, and guide pets to exam rooms.

You will discuss fees, process payments, recommend products and services, and help educate clients on pet care. The role requires a friendly, professional demeanor and a commitment to outstanding customer service.