Client Experience Specialist - Pet Care & Services

Pet Services of Washington, P.S.; New York (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals seeks a Client Service Representative to be the face of the practice, delivering friendly front-desk service and coordinating client and pet visits. You will greet clients, schedule appointments, explain fees, process payments, and support staff with daily operations.

The ideal candidate is personable, professional, and able to educate clients on basic pet care while maintaining accurate records and a clean, hospitable reception area across the day.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Job description

VCA Animal Hospitals seeks a Client Service Representative to be the face of the practice, delivering friendly front-desk service and coordinating client and pet visits. You will greet clients, schedule appointments, explain fees, process payments, and support staff with daily operations.

The ideal candidate is personable, professional, and able to educate clients on basic pet care while maintaining accurate records and a clean, hospitable reception area across the day.