Pet Care Concierge — Veterinary Client Services

Pet Services of Washington, P.S.; Stafford (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation/Sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will set the tone for client interactions and help deliver compassionate, professional service to our clients and their pets.

You will greet visitors, answer phones, schedule appointments, process payments, explain fees, and assist with product and service recommendations. You will also help manage medical records, support hospital operations, and maintain a clean,

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will set the tone for client interactions and help deliver compassionate, professional service to our clients and their pets.

You will greet visitors, answer phones, schedule appointments, process payments, explain fees, and assist with product and service recommendations. You will also help manage medical records, support hospital operations, and maintain a clean,