Pet Care Concierge & Client Experience Specialist

Pet Services of Washington, P.S.; Reno (NV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation/sick days

401(k)

Generous employee pet discounts

Job summary

VCA Animal Hospitals is seeking aClient Service Representative to be the welcoming face of the practice, guiding clients and their pets to exam rooms and handling payment processing.

You will schedule appointments, follow up with clients, educate on services and products, maintain medical records, and help keep the facility clean and orderly. This role emphasizes friendly, professional service and reliable teamwork in a busy veterinary setting.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Answering questions about products and services and general pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring the facility is neat and clean.

Job description

VCA Animal Hospitals is seeking aClient Service Representative to be the welcoming face of the practice, guiding clients and their pets to exam rooms and handling payment processing.

You will schedule appointments, follow up with clients, educate on services and products, maintain medical records, and help keep the facility clean and orderly. This role emphasizes friendly, professional service and reliable teamwork in a busy veterinary setting.