Veterinary Client Experience Specialist

Pet Services of Washington, P.S.; Ponte Vedra Beach (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation/sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals is seeking a friendly and professional Client Service Representative to be the face of the practice, greeting clients and guiding their pets to exam rooms while delivering exceptional service. The role emphasizes maintaining client trust and managing a variety of front-desk duties in a fast-paced hospital environment.

The position involves scheduling, handling payments, educating clients on products and services, and supporting the team to ensure a clean, organized facility

Qualifications

• Experience in customer service preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Answer telephones and schedule/confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments.
• Recommend and explain products and services, including prescriptions.
• Educate clients on general animal husbandry and non-medical pet care.
• Maintain medical records and hospital notes.
• Ensure the facility is neat and clean at all times.

Job description

VCA Animal Hospitals is seeking a friendly and professional Client Service Representative to be the face of the practice, greeting clients and guiding their pets to exam rooms while delivering exceptional service. The role emphasizes maintaining client trust and managing a variety of front-desk duties in a fast-paced hospital environment.

The position involves scheduling, handling payments, educating clients on products and services, and supporting the team to ensure a clean, organized facility