Veterinary Front Desk Specialist – Client Services

Gateway Pet Hospital; San Ramon (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Tuition Support Program

Referral bonus program

Sick Time / Paid Time Off

Pet discounts

Job summary

Gateway Pet Hospital is hiring a full-time Client Service Representative (CSR) in San Ramon, CA. The CSR will greet clients, manage check-in/check-out, and support front-desk operations to ensure a welcoming experience for clients and pets.

The role emphasizes warm communication, organization, and teamwork while handling scheduling, payments, and records in a fast-paced veterinary setting.

Qualifications

• Previous front-desk experience in a veterinary or medical office preferred.
• Able to manage multiple priorities in a fast-paced environment.
• Strong communication and professional demeanor.

Responsibilities

• Greet clients and patients warmly while helping check-in, check-out, and reception flow run smoothly.
• Schedule, reschedule, and confirm appointments by phone, email, online portal, text, and other approved methods.
• Welcome new clients and share information about hospital services, policies, and resources.
• Answer incoming calls professionally and route medical questions and urgent concerns to the veterinary team.
• Monitor and respond to client communications throughout the day.
• Create and maintain accurate client and patient records.
• Prepare estimates, process invoices, collect payments, and complete other front-desk financial tasks.
• Verify prescription and client information before releasing medications.
• Address client concerns with empathy and involve the appropriate team member when additional support is needed.
• Keep the reception area clean, organized, and welcoming.
• Contribute ideas that improve client service, hospital workflows, and the team experience.
• Maintain a positive, team-focused approach, even on busy days

Skills

Front-desk experience

Customer service

Phone presence

Multitasking

Attention to detail

Teamwork

Communication skills

Job description

Gateway Pet Hospital is hiring a full-time Client Service Representative (CSR) in San Ramon, CA. The CSR will greet clients, manage check-in/check-out, and support front-desk operations to ensure a welcoming experience for clients and pets.

The role emphasizes warm communication, organization, and teamwork while handling scheduling, payments, and records in a fast-paced veterinary setting.