Veterinary Client Services Specialist

Gatewayvetsanramon; San Ramon (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Health insurance (medical, dental, and

Vision insurance

Paid parental leave

Sick Time / Paid Time Off

Employee pet benefits

Quarterly Rewards Bonus Program

Six paid holidays

Employee discount program

Job summary

Gateway Pet Hospital in San Ramon, CA is hiring a full-time Client Service Representative to greet clients, manage check-in/out, schedule appointments, and support a welcoming hospital environment for pets and their families.

You will be part of a team that values open communication, professional hospitality, and putting pets first, with opportunities for growth and ongoing training. The role offers a stable schedule and a comprehensive benefits package.

Qualifications

• Previous client service, customer service, or front-desk experience.
• Veterinary or medical office experience is a plus.
• Strong communication and people skills with a warm, professional presence.

Responsibilities

• Greet clients and patients warmly and manage check-in/out and reception flow.
• Schedule, reschedule, and confirm appointments by multiple methods.
• Welcome new clients and share hospital services, policies, and resources.
• Answer calls and route questions to the veterinary team.
• Maintain accurate client and patient records and handle front-desk tasks.

Skills

Front-desk experience

Customer service

Strong communication

Multitasking

Team player

Tools

Client management software

Job description

Gateway Pet Hospital in San Ramon, CA is hiring a full-time Client Service Representative to greet clients, manage check-in/out, schedule appointments, and support a welcoming hospital environment for pets and their families.

You will be part of a team that values open communication, professional hospitality, and putting pets first, with opportunities for growth and ongoing training. The role offers a stable schedule and a comprehensive benefits package.