Elite Veterinary Client Service Specialist

XPrep Learning Solutions LLC; San Jose (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Mental health resources

Parental leave

Pet leave

Backup childcare

Fertility discounts

Free CE

Vet discounts

Student loan support

Job summary

San Jose Animal Hospital seeks a Veterinary Client Service Representative to join our front-desk team in San Jose, CA. This full-time role supports veterinarians, technicians, and management, handling check-in/out, appointments, payments, and customer service with a friendly, professional approach.

The ideal candidate has 1+ year veterinary or healthcare customer-service experience, excellent communication, and strong organizational skills for a fast-paced setting. Schedule: Tue–Fri; no weekends.

Qualifications

• At least 1 year of veterinary medicine experience is preferred. Candidates with strong customer service experience in a fast-paced office or healthcare setting may also be considered.
• Strong customer service skills and a genuine commitment to client care
• Friendly, professional, and approachable
• Highly organized with strong attention to detail
• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking skills
• Able to multitask, prioritize competing demands, and remain calm in a fast-paced environment
• A team player who communicates well and is willing to jump in and support coworkers as needed
• Comfortable taking initiative to complete daily responsibilities without constant direction

Responsibilities

• Check clients in and out while providing a welcoming, professional experience
• Answer phones professionally and assist clients with questions and requests
• Accurately schedule appointments and help maintain efficient appointment flow
• Process payments and ensure accurate client transactions
• Maintain a high standard of patient and client care throughout every interaction
• Complete MIA (Missing in Action) calls and follow up with clients as needed
• Work collaboratively with the CSR team to complete daily tasks and maintain front-desk coverage
• Assist with prioritizing and managing front-desk responsibilities during busy periods

Skills

Customer service

Veterinary experience

Communication skills

Organization

Problem-solving

Multitasking

Team player

Initiative

Job description

San Jose Animal Hospital seeks a Veterinary Client Service Representative to join our front-desk team in San Jose, CA. This full-time role supports veterinarians, technicians, and management, handling check-in/out, appointments, payments, and customer service with a friendly, professional approach.

The ideal candidate has 1+ year veterinary or healthcare customer-service experience, excellent communication, and strong organizational skills for a fast-paced setting. Schedule: Tue–Fri; no weekends.