Veterinary Front Desk Specialist

Pieper Veterinary; Norwich (CT); On-site; USD 25,000 - 29,000; Full time

Job summary

Norwichtown Veterinary Hospital is seeking a Customer Service Representative to be the first point of contact for clients and their pets. The role focuses on greeting clients, answering calls, scheduling, and facilitating smooth hospital communications in a fast-paced, team-oriented setting.

This is a full-time, on-site position in Norwichtown with alternating Saturday shifts. The hospital emphasizes exceptional customer service, organized multi-tasking, and a welcoming experience for every

Qualifications

• Outstanding customer service skills
• Strong verbal and written communication skills
• Ability to multi-task in a fast-paced environment
• Strong attention to detail and organization
• Positive attitude and team-first mentality
• Reliable attendance and strong work ethic
• Ability to remain professional under pressure
• Comfortable working with animals and pet owners
• Ability to prioritize and manage multiple responsibilities
• Must be available for alternating Saturday shifts
• High School Diploma or equivalent

Responsibilities

• Answer incoming phone calls and respond to client inquiries
• Schedule appointments and assist with hospital communications
• Welcome clients and patients upon arrival
• Escort clients and pets into exam rooms
• Process phone and online requests
• Provide information regarding hospital services and procedures
• Route calls and questions to appropriate team members
• Resolve client concerns professionally and efficiently
• Support daily front desk operations
• Maintain a positive and welcoming client experience

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Team player

Professional under pressure

Reliability

Education

High School Diploma or equivalent

Tools

Scheduling software

Job description

Norwichtown Veterinary Hospital is seeking a Customer Service Representative to be the first point of contact for clients and their pets. The role focuses on greeting clients, answering calls, scheduling, and facilitating smooth hospital communications in a fast-paced, team-oriented setting.

This is a full-time, on-site position in Norwichtown with alternating Saturday shifts. The hospital emphasizes exceptional customer service, organized multi-tasking, and a welcoming experience for every