CUSTOMER SERVICE REPRESENTATIVE

COVE Animal Health; Norwich (CT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Safe Harbor 401(k) with Employer Match

Paid Time Off

Continuing Education Opportunities

Employee Pet Care Discount

Annual Uniform Allowance

Mental Health Services

Career Growth & Training Opportunities

Team Member Benefits

& MORE!

Job summary

Norwichtown Veterinary Hospital in Norwich, CT is seeking a Customer Service Representative for a full-time, on-site role. The position involves answering calls, scheduling, greeting clients, and guiding pets to exam rooms while delivering excellent customer service in a fast-paced team environment.

The ideal candidate has outstanding customer service, strong communication, and the ability to multitask. A High School Diploma or equivalent is required; bilingual skills and veterinary experience

Qualifications

• Outstanding customer service skills.
• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Strong attention to detail and organization.
• Positive attitude and team-first mentality.
• Reliable attendance and strong work ethic.
• Ability to remain professional under pressure.
• Comfortable working with animals and pet owners.
• Ability to prioritize and manage multiple responsibilities.
• Must be available for alternating Saturday shifts.
• High School Diploma or equivalent.

Responsibilities

• Answer incoming phone calls and respond to client inquiries
• Schedule appointments and assist with hospital communications
• Welcome clients and patients upon arrival
• Escort clients and pets into exam rooms
• Process phone and online requests
• Provide information regarding hospital services and procedures
• Route calls and questions to appropriate team members
• Resolve client concerns professionally and efficiently
• Support daily front desk operations
• Maintain a positive and welcoming client experience

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Attention to detail

Team player

Reliability

Professional under pressure

Animal-friendly

Education

High School Diploma or Equivalent

Job description

NORWICHTOWN VETERINARY HOSPITAL

Norwich, CT | Full-Time

OPPORTUNITY HIGHLIGHTS

Pay: $18.00-$21.00/hour (dependent upon experience)

Full-Time Schedule: Monday, Tuesday, Wednesday, Thursday, and alternating Saturdays

Weekend Requirement: Alternating Saturdays, 8:00 AM-12:30 PM

Schedule Adjustment: Full-time team members working Saturday receive a half day during the week

Employment Status: Full-Time

Workplace Type: On-Site

BENEFITS

• Health
• Dental
• Vision
• Safe Harbor 401(k) with Employer Match and Immediate Vesting
• Paid Time Off
• Continuing Education Opportunities
• Employee Pet Care Discount
• Annual Uniform Allowance
• Mental Health Focused Services
• Career Growth & Training Opportunities
• Team Member Benefits
• & MORE!

WHY NORWICHTOWN VETERINARY HOSPITAL

Norwichtown Veterinary Hospital is committed to providing exceptional primary care while fostering a collaborative, supportive, and team-oriented environment. As part of the COVE Animal Health network, our hospital works closely with neighboring primary care, urgent care, specialty, and emergency teams to provide the highest level of care for our patients and clients.

As our Customer Service Representative, you will be one of the first people our clients interact with. Your ability to create a welcoming experience, communicate effectively, and support both clients and teammates will play a critical role in the overall success of the hospital.

We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and can juggle multiple priorities while maintaining exceptional customer service. If you're organized, personable, dependable, and passionate about making a difference, we'd love to meet you.

Learn More About Us Here:

www.norwichtownvet.com

WHAT YOU'LL DO

• Answer incoming phone calls and respond to client inquiries
• Schedule appointments and assist with hospital communications
• Welcome clients and patients upon arrival
• Escort clients and pets into exam rooms
• Process phone and online requests
• Provide information regarding hospital services and procedures
• Route calls and questions to appropriate team members
• Resolve client concerns professionally and efficiently
• Support daily front desk operations
• Maintain a positive and welcoming client experience

REQUIREMENTS FOR THIS ROLE | NON-NEGOTIABLE

• Outstanding customer service skills
• Strong verbal and written communication skills
• Ability to multi-task in a fast-paced environment
• Strong attention to detail and organization
• Positive attitude and team-first mentality
• Reliable attendance and strong work ethic
• Ability to remain professional under pressure
• Comfortable working with animals and pet owners
• Ability to prioritize and manage multiple responsibilities
• Must be available for alternating Saturday shifts
• High School Diploma or equivalent

PREFERRED QUALIFICATIONS | NOT A DEAL BREAKER

• Previous customer service experience
• Veterinary, medical, or animal care experience
• Experience working in a veterinary hospital or clinic
• Familiarity with veterinary terminology
• Experience answering high-volume phone calls
• Strong problem-solving abilities
• Bilingual (English/Spanish) is a plus
• Experience with scheduling software or practice management systems

WHAT SUCCESS LOOKS LIKE

• Creating a warm and welcoming client experience
• Maintaining professionalism during busy periods
• Supporting teammates across the hospital
• Managing multiple tasks accurately and efficiently
• Providing timely and effective communication
• Building positive relationships with clients and patients
• Representing Norwichtown Veterinary Hospital in a professional and compassionate manner

EQUAL EMPLOYMENT OPPORTUNITY

Norwichtown Veterinary Hospital is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

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