Veterinary Front Desk & Client Care Specialist

Pieper-Veterinary-3; Bean Hill (CT); On-site; USD 25,000 - 29,000; Full time

Job summary

Norwichtown Veterinary Hospital in Norwich, CT is seeking a friendly Customer Service Representative to be the first point of contact for clients and their pets. You’ll greet clients, answer calls, schedule appointments, and support the front desk in a fast-paced, collaborative environment.

This full-time, on-site role requires outstanding communication, multitasking, and a team-first attitude. Alternating Saturdays are required, with weekday adjustments; experience with scheduling software is a

Qualifications

• Must have High School Diploma or equivalent.
• Outstanding customer service skills and communication.
• Ability to multitask in a fast-paced environment.
• Reliable attendance and team-oriented.
• Comfortable working with animals and pet owners.

Responsibilities

• Answer incoming calls and respond to client inquiries.
• Schedule appointments and assist with hospital communications.
• Welcome clients and patients upon arrival.
• Escort clients and pets into exam rooms.
• Process phone and online requests.
• Provide information regarding hospital services and procedures.
• Route calls and questions to appropriate team members.
• Resolve client concerns professionally and efficiently.
• Support daily front desk operations.
• Maintain a positive and welcoming client experience.

Skills

Customer service

Verbal & written communication

Multitasking

Attention to detail

Positive attitude

Reliability

Professional under pressure

Animal friendly

Prioritization

Education

High School Diploma or equivalent

Tools

Scheduling software

Job description

Norwichtown Veterinary Hospital in Norwich, CT is seeking a friendly Customer Service Representative to be the first point of contact for clients and their pets. You’ll greet clients, answer calls, schedule appointments, and support the front desk in a fast-paced, collaborative environment.

This full-time, on-site role requires outstanding communication, multitasking, and a team-first attitude. Alternating Saturdays are required, with weekday adjustments; experience with scheduling software is a