Veterinary Front Desk & Client Experience Specialist

Community Veterinary Partners; Horsham (PA); Vor Ort; USD 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Health and Welfare Plan Eligibility

Medical, Vision, and Dental Insurance

Paid Holidays

401(k)

Generous employee pet care discount

Monthly bonus potential

A supportive, positive team culture

Zusammenfassung

Horsham Veterinary Hospital is seeking a Full Time Customer Service Representative to warmly greet clients and their pets, keeping the front desk organized and welcoming. You will answer a multi-line phone system, schedule appointments across doctors, check patients in and out, process invoices, and craft client communications with clear grammar while supporting the veterinary team.

No Sundays or major holidays, with benefits including PTO, health coverage, and a pet-care discount, while you

Qualifikationen

• Experience in a veterinary or medical office preferred.
• Excellent written and verbal communication.
• Ability to stay organized in a fast-paced environment.

Aufgaben

• Welcome clients and their pets with warmth and professionalism
• Answer a multi-line phone system and provide exceptional customer service
• Schedule appointments across multiple doctors and services
• Check patients in and out efficiently
• Process invoices and payments accurately
• Create and send client communications with strong attention to grammar and detail
• Make follow-up calls, appointment reminders, and client outreach
• Navigate multiple software platforms with confidence
• Collaborate with veterinarians, technicians, and support staff to keep the hospital running smoothly
• Help maintain an organized, positive, and efficient front desk

Kenntnisse

Customer service

Multitasking

Communication

Phone handling

Scheduling

Billing

Tools

CRM software

MS Office

Hospital software

Jobbeschreibung

Horsham Veterinary Hospital is seeking a Full Time Customer Service Representative to warmly greet clients and their pets, keeping the front desk organized and welcoming. You will answer a multi-line phone system, schedule appointments across doctors, check patients in and out, process invoices, and craft client communications with clear grammar while supporting the veterinary team.

No Sundays or major holidays, with benefits including PTO, health coverage, and a pet-care discount, while you