Veterinary Front Desk Specialist — Client Care

Veterinary Practice Partners; Town of Southampton (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Structured onboarding and mentorship

Employee pet discount

Job summary

Olde Towne Animal Hospital is seeking a dedicated Veterinary Receptionist to join our team. You will greet clients and patients at the front desk, collect intake information, confirm appointment details, and provide a welcoming, professional first impression in a busy veterinary setting.

We offer comprehensive benefits, including medical/dental/vision, paid time off, and a 401(k). This full-time role includes onboarding, mentorship, and employee pet discounts while supporting compassionate care

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting
• Experience with veterinary software familiarity (Cornerstone, Avimark, ImproMed, eVetPractice, orezyVet) considered a strong asset

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Skills

Front desk experience

Customer service

Active listening

Conflict resolution

Appointment scheduling

Multi-line phone system

Data entry

Payment processing / POS

Organizational skills

Teamwork / independence

Comfort with animals

Tools

Microsoft Office

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Olde Towne Animal Hospital is seeking a dedicated Veterinary Receptionist to join our team. You will greet clients and patients at the front desk, collect intake information, confirm appointment details, and provide a welcoming, professional first impression in a busy veterinary setting.

We offer comprehensive benefits, including medical/dental/vision, paid time off, and a 401(k). This full-time role includes onboarding, mentorship, and employee pet discounts while supporting compassionate care