Veterinary Front Desk Specialist

Cherokee Trail Veterinary Hospital, PA; Town of Vestal (NY); Sur place; USD 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision/Life Insurance

CE allowance

Uniform allowance

Pet care discounts

PTO & floating holidays

Employee Assistance Program

401(k) with company match

Access to training resources

Résumé du poste

Vestal Veterinary Hospital in Vestal, NY is seeking a Full-Time Customer Service Representative to welcome clients both in person and by phone, manage daily appointments, and support the veterinary team with clear communication and patient record upkeep.

The role emphasizes warmth, efficiency, and exceptional client education, with a focus on delivering a calm, welcoming lobby experience for pet parents and their companions.

Qualifications

• 1–2 years of experience in a veterinary setting preferred and training available for the right person
• People person who creates great experiences from first phone call to tail wag
• Organized and detail-oriented, keeps appointments, records, and communications running smoothly
• Master multitasker who stays calm and kind during busy times
• Tech-savvy and confident navigating digital systems and patient charts
• Calm, clear, compassionate communication, especially when pet parents are stressed
• Eager to grow skills in a hospital that values professional development and team culture

Responsabilités

• Greet clients with warmth and professionalism in person and on the phone
• Schedule appointments and help manage daily workflow
• Answer questions and provide clear, compassionate client education
• Maintain accurate records and update patient files
• Support the veterinary team with communication and coordination
• Process payments and check clients in and out
• Help ensure a calm, organized, and welcoming lobby experience

Connaissances

Customer service

Communication

Organization

Multitasking

Tech-savvy

Calm demeanor

Friendliness

Description du poste

Vestal Veterinary Hospital in Vestal, NY is seeking a Full-Time Customer Service Representative to welcome clients both in person and by phone, manage daily appointments, and support the veterinary team with clear communication and patient record upkeep.

The role emphasizes warmth, efficiency, and exceptional client education, with a focus on delivering a calm, welcoming lobby experience for pet parents and their companions.