Veterinary Front Desk Specialist - Warm Care & Scheduling Pro

Countryside-Veterinary-Clinic-of-Richmond; Virginia (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K matching

STD

LTD

Pet discounts

PTO

Job summary

National Veterinary Associates (NVA) is seeking an experienced Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team in a busy clinical setting. You’ll be the first and last face clients see, setting a warm, welcoming tone for pets and their families.

The role balances client care with smooth front-desk operations, including scheduling, billing, and maintaining medical records in a fast-paced environment.

Qualifications

• Minimum of 1 year of customer service experience.
• High school diploma or equivalent.
• Comfort working in a busy environment with animals present.
• Strong attention to detail and basic computer skills.

Responsibilities

• Answer multi-line phones, greet clients warmly, and answer basic questions about our services.
• Book appointments, surgeries, and follow-up visits using our scheduling system.
• Create, update, and maintain accurate electronic and physical patient records.
• Keep the waiting lobby, front desk, and common areas clean, safe, and tidy.
• Process payments, explain invoices, and handle check-in/check-out duties.

Skills

Customer service

Phone handling

Front desk

Scheduling

Education

High school diploma

Job description

National Veterinary Associates (NVA) is seeking an experienced Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team in a busy clinical setting. You’ll be the first and last face clients see, setting a warm, welcoming tone for pets and their families.

The role balances client care with smooth front-desk operations, including scheduling, billing, and maintaining medical records in a fast-paced environment.