Veterinary Front Desk Specialist | Client Care & Scheduling

COVE Animal Health; Norwich (CT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Safe Harbor 401(k) with Employer Match

Paid Time Off

Continuing Education Opportunities

Employee Pet Care Discount

Annual Uniform Allowance

Mental Health Services

Career Growth & Training Opportunities

Team Member Benefits

& MORE!

Job summary

Norwichtown Veterinary Hospital in Norwich, CT is seeking a Customer Service Representative for a full-time, on-site role. The position involves answering calls, scheduling, greeting clients, and guiding pets to exam rooms while delivering excellent customer service in a fast-paced team environment.

The ideal candidate has outstanding customer service, strong communication, and the ability to multitask. A High School Diploma or equivalent is required; bilingual skills and veterinary experience

Qualifications

• Outstanding customer service skills.
• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Strong attention to detail and organization.
• Positive attitude and team-first mentality.
• Reliable attendance and strong work ethic.
• Ability to remain professional under pressure.
• Comfortable working with animals and pet owners.
• Ability to prioritize and manage multiple responsibilities.
• Must be available for alternating Saturday shifts.
• High School Diploma or equivalent.

Responsibilities

• Answer incoming phone calls and respond to client inquiries
• Schedule appointments and assist with hospital communications
• Welcome clients and patients upon arrival
• Escort clients and pets into exam rooms
• Process phone and online requests
• Provide information regarding hospital services and procedures
• Route calls and questions to appropriate team members
• Resolve client concerns professionally and efficiently
• Support daily front desk operations
• Maintain a positive and welcoming client experience

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Attention to detail

Team player

Reliability

Professional under pressure

Animal-friendly

Education

High School Diploma or Equivalent

Job description

Norwichtown Veterinary Hospital in Norwich, CT is seeking a Customer Service Representative for a full-time, on-site role. The position involves answering calls, scheduling, greeting clients, and guiding pets to exam rooms while delivering excellent customer service in a fast-paced team environment.

The ideal candidate has outstanding customer service, strong communication, and the ability to multitask. A High School Diploma or equivalent is required; bilingual skills and veterinary experience