CUSTOMER SERVICE REPRESENTATIVE

Pieper-Veterinary-3; Bean Hill (CT); On-site; USD 25,000 - 29,000; Full time

Job summary

Norwichtown Veterinary Hospital in Norwich, CT is seeking a friendly Customer Service Representative to be the first point of contact for clients and their pets. You’ll greet clients, answer calls, schedule appointments, and support the front desk in a fast-paced, collaborative environment.

This full-time, on-site role requires outstanding communication, multitasking, and a team-first attitude. Alternating Saturdays are required, with weekday adjustments; experience with scheduling software is a

Qualifications

• Must have High School Diploma or equivalent.
• Outstanding customer service skills and communication.
• Ability to multitask in a fast-paced environment.
• Reliable attendance and team-oriented.
• Comfortable working with animals and pet owners.

Responsibilities

• Answer incoming calls and respond to client inquiries.
• Schedule appointments and assist with hospital communications.
• Welcome clients and patients upon arrival.
• Escort clients and pets into exam rooms.
• Process phone and online requests.
• Provide information regarding hospital services and procedures.
• Route calls and questions to appropriate team members.
• Resolve client concerns professionally and efficiently.
• Support daily front desk operations.
• Maintain a positive and welcoming client experience.

Skills

Customer service

Verbal & written communication

Multitasking

Attention to detail

Positive attitude

Reliability

Professional under pressure

Animal friendly

Prioritization

Education

High School Diploma or equivalent

Tools

Scheduling software

Job description

NORWICHTOWN VETERINARY HOSPITAL
Norwich, CT | Full-Time

OPPORTUNITY HIGHLIGHTS

Pay: $18.00-$21.00/hour (dependent upon experience)
Full-Time Schedule: Monday, Tuesday, Wednesday, Thursday, and alternating Saturdays
Weekend Requirement: Alternating Saturdays, 8:00 AM-12:30 PM
Schedule Adjustment: Full-time team members working Saturday receive a half day during the week
Employment Status: Full-Time
Workplace Type: On-Site

WHY NORWICHTOWN VETERINARY HOSPITAL

Norwichtown Veterinary Hospital is committed to providing exceptional primary care while fostering a collaborative, supportive, and team-oriented environment. As part of the COVE Animal Health network, our hospital works closely with neighboring primary care, urgent care, specialty, and emergency teams to provide the highest level of care for our patients and clients.

As our Customer Service Representative, you will be one of the first people our clients interact with. Your ability to create a welcoming experience, communicate effectively, and support both clients and teammates will play a critical role in the overall success of the hospital.

We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and can juggle multiple priorities while maintaining exceptional customer service. If you're organized, personable, dependable, and passionate about making a difference, we'd love to meet you.

Learn More About Us Here:
www.norwichtownvet.com

WHAT YOU'LL DO

• Answer incoming phone calls and respond to client inquiries
• Schedule appointments and assist with hospital communications
• Welcome clients and patients upon arrival
• Escort clients and pets into exam rooms
• Process phone and online requests
• Provide information regarding hospital services and procedures
• Route calls and questions to appropriate team members
• Resolve client concerns professionally and efficiently
• Support daily front desk operations
• Maintain a positive and welcoming client experience

REQUIREMENTS FOR THIS ROLE | NON-NEGOTIABLE

• Outstanding customer service skills
• Strong verbal and written communication skills
• Ability to multi-task in a fast-paced environment
• Strong attention to detail and organization
• Positive attitude and team-first mentality
• Reliable attendance and strong work ethic
• Ability to remain professional under pressure
• Comfortable working with animals and pet owners
• Ability to prioritize and manage multiple responsibilities
• Must be available for alternating Saturday shifts
• High School Diploma or equivalent

PREFERRED QUALIFICATIONS | NOT A DEAL BREAKER

• Previous customer service experience
• Veterinary, medical, or animal care experience
• Experience working in a veterinary hospital or clinic
• Familiarity with veterinary terminology
• Experience answering high-volume phone calls
• Strong problem-solving abilities
• Bilingual (English/Spanish) is a plus
• Experience with scheduling software or practice management systems

WHAT SUCCESS LOOKS LIKE

• Creating a warm and welcoming client experience
• Maintaining professionalism during busy periods
• Supporting teammates across the hospital
• Managing multiple tasks accurately and efficiently
• Providing timely and effective communication
• Building positive relationships with clients and patients
• Representing Norwichtown Veterinary Hospital in a professional and compassionate manner

EQUAL EMPLOYMENT OPPORTUNITY

Norwichtown Veterinary Hospital is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.