Veterinary Front Desk & Client Care Specialist

Livewell Animal Hospital, LLC; Surprise, Northern (AZ, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Teladoc access

Job summary

Mission Pet Health is seeking a Receptionist to join our team. You’ll be the Director of First Impressions, manage a multi-line phone system, greet clients with warmth, and ensure every interaction reflects compassionate care.

You’ll coordinate care by maintaining medical records, scheduling appointments, and handling financial transactions. A passion for animals, strong communication, and the ability to multitask in a fast-paced setting are essential.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Communication

Organizational skills

Teamwork

Flexible

Veterinary software

Tools

Veterinary software

Job description

Mission Pet Health is seeking a Receptionist to join our team. You’ll be the Director of First Impressions, manage a multi-line phone system, greet clients with warmth, and ensure every interaction reflects compassionate care.

You’ll coordinate care by maintaining medical records, scheduling appointments, and handling financial transactions. A passion for animals, strong communication, and the ability to multitask in a fast-paced setting are essential.