Veterinary Front Desk & Client Care Coordinator

Mission Pet Health; King of Prussia (PA); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Discounted veterinary care for your 0w

Teladoc access

401k retirement options

Job summary

Mission Pet Health is seeking a receptionist to be the friendly first point of contact across a multi-line phone system and front-desk interactions. You will greet clients with warmth, assist with appointment scheduling, and support smooth financial transactions while upholding compassionate care standards.

Ideal candidates bring a love for animals, strong communication, and organizational skills. Experience with veterinary software is preferred, and a flexible schedule including some weekends

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service passion

Communication skills

Organization

Team player

Vet software

Job description

Mission Pet Health is seeking a receptionist to be the friendly first point of contact across a multi-line phone system and front-desk interactions. You will greet clients with warmth, assist with appointment scheduling, and support smooth financial transactions while upholding compassionate care standards.

Ideal candidates bring a love for animals, strong communication, and organizational skills. Experience with veterinary software is preferred, and a flexible schedule including some weekends