Veterinary Front Desk & Client Care Specialist

Pieper-Veterinary-3; Middletown (CT); On-site; USD 25,000 - 33,000; Full time

Job summary

Pieper Memorial Veterinary Center in Middletown, CT is looking for a friendly Client Service Representative to join our Primary Care team. You will be the first impression of the hospital, guiding clients and their pets through check-in, scheduling, and front-desk tasks with a warm, welcoming demeanor.

This full-time role requires strong communication, multitasking, and a passion for compassionate client service.

Qualifications

• Previous customer service experience required.
• Comfortable performing front desk and reception duties in a busy veterinary hospital.
• Experience answering phones and managing multiple priorities.
• Strong communication and interpersonal skills.
• Experience scheduling appointments and coordinating client communication.
• Ability to process prescription refill requests accurately and efficiently.

Responsibilities

• Answer incoming phone calls and assist clients with scheduling and questions
• Schedule and manage patient appointments
• Process prescription refill requests
• Assist clients with preventative care products and pet food purchases
• Support front desk operations including patient check-in and check-out
• Maintain accurate client and patient information within hospital systems

Skills

Customer service experience

Front desk duties

Answering phones

Communication skills

Appointment scheduling

Prescription refills

Job description

Pieper Memorial Veterinary Center in Middletown, CT is looking for a friendly Client Service Representative to join our Primary Care team. You will be the first impression of the hospital, guiding clients and their pets through check-in, scheduling, and front-desk tasks with a warm, welcoming demeanor.

This full-time role requires strong communication, multitasking, and a passion for compassionate client service.