Client Service Representative -Primary Care

Pieper-Veterinary-3; Middletown (CT); On-site; USD 25,000 - 33,000; Full time

Job summary

Pieper Memorial Veterinary Center in Middletown, CT is looking for a friendly Client Service Representative to join our Primary Care team. You will be the first impression of the hospital, guiding clients and their pets through check-in, scheduling, and front-desk tasks with a warm, welcoming demeanor.

This full-time role requires strong communication, multitasking, and a passion for compassionate client service.

Qualifications

• Previous customer service experience required.
• Comfortable performing front desk and reception duties in a busy veterinary hospital.
• Experience answering phones and managing multiple priorities.
• Strong communication and interpersonal skills.
• Experience scheduling appointments and coordinating client communication.
• Ability to process prescription refill requests accurately and efficiently.

Responsibilities

• Answer incoming phone calls and assist clients with scheduling and questions
• Schedule and manage patient appointments
• Process prescription refill requests
• Assist clients with preventative care products and pet food purchases
• Support front desk operations including patient check-in and check-out
• Maintain accurate client and patient information within hospital systems

Skills

Customer service experience

Front desk duties

Answering phones

Communication skills

Appointment scheduling

Prescription refills

Job description

Client Service Representative -Primary Care

Client Service Representative - Primary Care

Pieper Memorial Veterinary Center | Middletown, CT

OPPORTUNITY HIGHLIGHTS

Pay: $18.00-$24.00/hour (based on experience)

Schedule: Full-Time

Anticipated Schedule: Sunday-Thursday | 8:00am-4:30pm

Days Off: Friday and Saturday

BENEFITS

WHY PIEPER MEMORIAL VETERINARY CENTER

Are you someone who enjoys helping people, staying organized, and creating a welcoming experience for clients and their pets?

Pieper Memorial Veterinary Center is seeking a friendly, organized, and customer-focused Client Service Representative to join our Primary Care team.

As a Client Service Representative, you will be the first impression of our hospital and play a vital role in supporting both our clients and medical team. This position is ideal for someone who enjoys interacting with people, managing multiple priorities, and helping create a positive experience for pets and their families.

Our Client Service Representatives are essential members of the healthcare team, ensuring smooth day-to-day operations while delivering exceptional service and support to every client who walks through our doors.

At Pieper, collaboration is at the heart of everything we do. We are committed to providing exceptional veterinary care while fostering a supportive and team-oriented workplace where employees can learn, grow, and thrive.

Learn More About Us: https://pieperveterinary.com

WHAT MAKES THIS OPPORTUNITY SPECIAL

Meaningful Client Relationships

• Be the first point of contact for clients and their pets
• Create a welcoming and supportive experience for every visit
• Build trusted relationships with clients and become a valuable resource for their pet care needs

Variety in Your Day

• Answer incoming phone calls and assist clients with scheduling and questions
• Schedule and manage patient appointments
• Process prescription refill requests
• Assist clients with preventative care products and pet food purchases
• Support front desk operations including patient check-in and check-out
• Maintain accurate client and patient information within hospital systems

Collaborative Team Environment

• Work closely with veterinarians, technicians, assistants, and fellow client service representatives
• Support a culture built on teamwork, communication, and compassion
• Play an important role in delivering exceptional patient and client care

REQUIRED QUALIFICATIONS

• Previous customer service experience required
• Comfortable performing front desk and reception duties in a busy veterinary hospital
• Experience answering phones and managing multiple priorities
• Strong communication and interpersonal skills
• Experience scheduling appointments and coordinating client communication
• Ability to process prescription refill requests accurately and efficiently

  PREFERRED QUALIFICATIONS

  • Veterinary reception or veterinary client service experience
  • Experience with EzyVet and/or SmartFlow
  • Experience in a medical, veterinary, or healthcare setting
  • Knowledge of veterinary prescription refill processes and preventative care products

  EQUAL EMPLOYMENT OPPORTUNITY

  Pieper Veterinary is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.