Veterinary Client Experience Specialist

Pieper Veterinary; Essex (CT); On-site; USD 23,000 - 32,000; Full time

Job summary

Pieper Veterinary in Essex, CT is seeking a friendly Client Service Representative to be the first point of contact for clients. You will support daily operations, ensure a welcoming environment, and uphold exceptional client service for pets and their families.

This role emphasizes fast-paced client interactions, accurate scheduling, and collaboration with veterinarians and staff to maintain a smooth hospital workflow.

Qualifications

• Excellent customer service and communication skills.
• Professional, friendly demeanor and compassionate approach.
• Strong organizational and multitasking abilities.
• Comfortable answering phones and interacting with clients throughout the day.
• Reliable attendance and weekend availability.

Responsibilities

• Answer incoming calls and assist clients with questions and scheduling needs.
• Schedule appointments and manage appointment flow.
• Check patients in and out accurately.
• Process payments and maintain client records.
• Assist clients with prescription refill requests and general inquiries.
• Support veterinarians and hospital staff with administrative tasks.

Skills

Customer service

Communication

Multitasking

Teamwork

Phone etiquette

Job description

Pieper Veterinary in Essex, CT is seeking a friendly Client Service Representative to be the first point of contact for clients. You will support daily operations, ensure a welcoming environment, and uphold exceptional client service for pets and their families.

This role emphasizes fast-paced client interactions, accurate scheduling, and collaboration with veterinarians and staff to maintain a smooth hospital workflow.