Client Service Representative -Primary Care

Pieper Veterinary; Middletown (CT); On-site; USD 25,000 - 33,000; Full time

Job summary

Pieper Memorial Veterinary Center in Middletown, CT is seeking a friendly Client Service Representative to join our Primary Care team. You will be the first impression for clients and patients, delivering a welcoming experience and supporting both clients and the medical team.

Ideal candidates excel at multitasking, scheduling, and communicating clearly, helping maintain smooth hospital operations while ensuring top-tier client service.

Qualifications

• Previous customer service experience required.
• Comfortable performing front desk and reception duties in a busy veterinary hospital.
• Experience answering phones and managing multiple priorities.
• Strong communication and interpersonal skills.
• Experience scheduling appointments and coordinating client communication.
• Ability to process prescription refill requests accurately and efficiently.
• Comfortable discussing preventative care products and pet food with clients.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast‑paced environment.
• Ability to work independently while contributing positively to a team environment.
• Basic computer proficiency and ability to learn hospital software systems.

Responsibilities

• Be the first impression of our hospital and play a vital role in supporting both clients and medical team.
• Create a welcoming and supportive experience for every visit.
• Build trusted relationships with clients and become a valuable resource for their pet care needs.
• Work closely with veterinarians, technicians, and other client service representatives.
• Support front desk operations including patient check-in and check-out and maintain accurate client data.

Skills

Customer service

Front desk

Phone handling

Scheduling

Communication

Prescription refills

Organizational skills

Tech proficiency

Independent worker

Team player

Job description

Positions are available across all hospitals in the Pieper Veterinary network. For over 80 years, we’ve cared for Connecticut’s pets and their families with compassion and expertise.

Joining our team means practicing the highest level of veterinary medicine in a supportive environment, with great benefits, collaborative colleagues, and a culture built on treating every pet as if they were our own.

Explore open roles and start your career with Pieper today.

Core Values

The core values below are the beliefs that guide us in our practice every day -- It’s how we come to work.

We Love What We Do

We love what we do and who we do it for. We pay attention to the patient’s journey and we treat the individual. We’re passionate and proud of our work, our patients and our team. We put our hearts into it.

Team Sport

We know the best way to care for our patients and clients is by working together. We respect, trust, support and encourage our co‑workers. We have each other’s back. We ask “How can I help?”

Laughter

The work we do is challenging, and we stay strong by lifting each other up. We feel a positive attitude and a little humor has the ability to make all the difference in someone’s day.

We Can Handle It

In fact, we can handle anything. We take action while keeping our cool. We adapt to whatever comes through the door. We’re decisive, confident and we are fearless. We like a good challenge and we do what is necessary.

Good People Work Here

We are united by the desire to be ethical, honest and responsible. We show integrity, compassion and respect and genuinely care about our work and our patients.

Client Service Representative -Primary Care

Client Service Representative - Primary Care

Pieper Memorial Veterinary Center | Middletown, CT

OPPORTUNITY HIGHLIGHTS

Pay: $18.00-$24.00/hour (based on experience)

Schedule: Full-Time

Anticipated Schedule: Sunday-Thursday | 8:00am-4:30pm

Days Off: Friday and Saturday

WHY PIEPER MEMORIAL VETERINARY CENTER

Are you someone who enjoys helping people, staying organized, and creating a welcoming experience for clients and their pets?

Pieper Memorial Veterinary Center is seeking a friendly, organized, and customer-focused Client Service Representative to join our Primary Care team.

As a Client Service Representative, you will be the first impression of our hospital and play a vital role in supporting both our clients and medical team. This position is ideal for someone who enjoys interacting with people, managing multiple priorities, and helping create a positive experience for pets and their families.

Our Client Service Representatives are essential members of the healthcare team, ensuring smooth day-to-day operations while delivering exceptional service and support to every client who walks through our doors.

At Pieper, collaboration is at the heart of everything we do. We are committed to providing exceptional veterinary care while fostering a supportive and team‑oriented workplace where employees can learn, grow, and thrive.

Learn More About Us: https://pieperveterinary.com

WHAT MAKES THIS OPPORTUNITY SPECIAL

Meaningful Client Relationships

• Be the first point of contact for clients and their pets
• Create a welcoming and supportive experience for every visit
• Build trusted relationships with clients and become a valuable resource for their pet care needs

Variety in Your Day

• Answer incoming phone calls and assist clients with scheduling and questions
• Schedule and manage patient appointments
• Process prescription refill requests
• Assist clients with preventative care products and pet food purchases
• Support front desk operations including patient check‑in and check‑out
• Maintain accurate client and patient information within hospital systems

Collaborative Team Environment

• Work closely with veterinarians, technicians, assistants, and fellow client service representatives
• Support a culture built on teamwork, communication, and compassion
• Play an important role in delivering exceptional patient and client care

REQUIRED QUALIFICATIONS

• Previous customer service experience required
• Comfortable performing front desk and reception duties in a busy veterinary hospital
• Experience answering phones and managing multiple priorities
• Strong communication and interpersonal skills
• Experience scheduling appointments and coordinating client communication
• Ability to process prescription refill requests accurately and efficiently
• Comfortable discussing preventative care products and pet food with clients
• Strong organizational skills and attention to detail
• Ability to work efficiently in a fast‑paced environment
• Ability to work independently while contributing positively to a team environment
• Basic computer proficiency and ability to learn hospital software systems

PREFERRED QUALIFICATIONS

• Veterinary reception or veterinary client service experience
• Experience with EzyVet and/or SmartFlow
• Experience in a medical, veterinary, or healthcare setting
• Knowledge of veterinary prescription refill processes and preventative care products

EQUAL EMPLOYMENT OPPORTUNITY

Pieper Veterinary is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

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