Veterinary Client Experience Specialist

COVE Animal Health; Middletown (CT); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan with strong employer match

Mental Health Focused Services

Competitive PTO & holidays

Team building & social events

Job summary

COVE Animal Health is seeking a Client Care Coordinator for the Internal Medicine department at Pieper Veterinary in Middletown, CT. This role centers on delivering concierge-level client and patient care from first contact through discharge, coordinating complex clinical workflows, and ensuring timely, compassionate communication across the veterinary team.

The ideal candidate possesses strong customer service skills, familiarity with veterinary terminology, and a patient, empathetic approach.

Qualifications

• Experience in customer service, preferably in a veterinary setting
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Compassionate, client-focused approach to care

Responsibilities

• Manage internal medicine email correspondence, requests, prescriptions, and updates
• Coordinate medication orders and long-term treatment plans
• Guide clients through complex treatment plans and home-care instructions
• Serve as primary liaison between clients, referring veterinarians, doctors, and medical team

Skills

Customer service

Communication

Organization

Empathy

Tools

Veterinary terminology

Job description

COVE Animal Health is seeking a Client Care Coordinator for the Internal Medicine department at Pieper Veterinary in Middletown, CT. This role centers on delivering concierge-level client and patient care from first contact through discharge, coordinating complex clinical workflows, and ensuring timely, compassionate communication across the veterinary team.

The ideal candidate possesses strong customer service skills, familiarity with veterinary terminology, and a patient, empathetic approach.