Veterinary Client Experience Specialist — Full-Time, On-Site

Pieper Veterinary; Norwich (CT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health

Dental

Vision

Safe Harbor 401(k) with Employer Match

Immediate Vesting

Paid Time Off

Continuing Education Opportunities

Employee Pet Care Discount

Annual Uniform Allowance

Mental Health Focused Services

Career Growth & Training Opportunities

Team Member Benefits

& MORE!

Job summary

Norwichtown Veterinary Hospital is seeking a Customer Service Representative to be the first point of contact for clients. You will handle calls, schedule appointments, and guide clients and their pets through the front desk process in a fast-paced, team-oriented hospital setting.

Ideal candidates demonstrate strong communication, reliability, and a passion for helping animals and their owners, with a high school diploma or equivalent.

Qualifications

• High School Diploma or equivalent.
• Outstanding customer service skills.
• Ability to multitask in a fast-paced environment.
• Comfortable working with animals and pet owners.

Responsibilities

• Answer incoming phone calls and respond to client inquiries.
• Schedule appointments and assist with hospital communications.
• Welcome clients and patients upon arrival.
• Escort clients and pets into exam rooms.
• Process phone and online requests.
• Provide information regarding hospital services and procedures.
• Route calls and questions to appropriate team members.
• Resolve client concerns professionally and efficiently.
• Support daily front desk operations.
• Maintain a positive and welcoming client experience.

Skills

Customer service

Multitasking

Attention to detail

Professional under pressure

Education

High School Diploma or equivalent

Job description

Norwichtown Veterinary Hospital is seeking a Customer Service Representative to be the first point of contact for clients. You will handle calls, schedule appointments, and guide clients and their pets through the front desk process in a fast-paced, team-oriented hospital setting.

Ideal candidates demonstrate strong communication, reliability, and a passion for helping animals and their owners, with a high school diploma or equivalent.