Veterinary Client Experience Specialist – Flexible Hours

Community Veterinary Partners; Newington (NH); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Monthly Bonus Opportunities

401(k) with Company Match

Paid Time Off & Holiday Pay

Employee Assistance Program & Behavior

Job summary

The Veterinary Emergency, Critical Care and Referral Hospital in Newington, NH is seeking a Full Time Customer Service Representative to enhance the client experience at the front desk. You will greet pet owners, answer calls, process registrations, and assist with payment options while supporting the clinical team during visits.

This role requires excellent communication, organization, and multitasking in a busy environment. Evening and weekend availability is required.

Qualifications

• Previous experience in a veterinary hospital setting preferred, but not required.
• Ability to multi-task while remaining calm in a busy setting.
• Outstanding communication and organizational skills.
• Ability to work evenings and weekends as needed.

Responsibilities

• Greeting pet parents in a friendly, compassionate, and helpful way
• Answer incoming phone calls to provide details and expectations to inquiring individuals
• Process registration forms and other associated documents for all visits
• Communicate invoice and payment option information to pet owners while completing the check out process
• Support the hospital team to deliver high quality and compassionate care for the duration of their visit
• Complete various administrative duties from scanning records, to emailing patient visit information

Skills

Communication

Multitasking

Organization

Evening/weekend availability

Job description

The Veterinary Emergency, Critical Care and Referral Hospital in Newington, NH is seeking a Full Time Customer Service Representative to enhance the client experience at the front desk. You will greet pet owners, answer calls, process registrations, and assist with payment options while supporting the clinical team during visits.

This role requires excellent communication, organization, and multitasking in a busy environment. Evening and weekend availability is required.