Veterinary Client Services Specialist - Growth & Benefits

MedVet Medical & Cancer Centers for Pets; Carmel (IN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Vision and dental

401k with employer match

Paid time off (PTO)

Shift differentials

Job summary

MedVet Medical & Cancer Centers for Pets in Carmel, IN is seeking a Veterinary Client Service Representative to greet clients, manage records, and guide patients through the visit process. You will coordinate payments, help clients understand options, and maintain an efficient lobby environment.

The role requires calm handling of stressful situations, excellent communication, and strong teamwork. Prior veterinary office experience is a plus; on-site work with a fast-paced team is expected.

Qualifications

• Must remain composed in stressful and emotional situations.
• Excellent verbal and written communication skills.
• Excellent client service skills and phone etiquette.
• General computer competency including Word and Excel.
• Previous experience in veterinary setting preferred.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Communication skills

Multitasking

Customer service

Computer literacy

Microsoft Word & Excel

Tools

Microsoft Word

Excel

Job description

MedVet Medical & Cancer Centers for Pets in Carmel, IN is seeking a Veterinary Client Service Representative to greet clients, manage records, and guide patients through the visit process. You will coordinate payments, help clients understand options, and maintain an efficient lobby environment.

The role requires calm handling of stressful situations, excellent communication, and strong teamwork. Prior veterinary office experience is a plus; on-site work with a fast-paced team is expected.