Veterinary Client Experience Specialist

MedVet Medical & Cancer Centers for Pets; McMurray (PA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Vision

Dental

HSA/FSA

401k with Employer Match

Paid Time Off

Shift Differentials

Uniform Allowance

Employee Pet Discounts

Short-Term Disability

Long-Term Disability

Continuing Education

Job summary

MedVet Medical & Cancer Centers for Pets is seeking a collaborative Client Service Representative to join our emergency and specialty team. You will be the first point of contact for clients and pets, ensuring a compassionate and efficient check-in, while navigating medical records and payment options.

This role requires excellent communication, the ability to multi-task in a busy clinic, and comfort with veterinary terminology.

Qualifications

• Experience in a customer-facing role, preferably in veterinary settings.
• Excellent verbal and written communication skills.
• Strong data entry accuracy and attention to detail.
• Ability to work as part of a team and autonomously.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Customer service

Communication

Data entry

Microsoft Word

Excel

Teamwork

Problem solving

Tools

Microsoft Word

Excel

CRM software

Job description

MedVet Medical & Cancer Centers for Pets is seeking a collaborative Client Service Representative to join our emergency and specialty team. You will be the first point of contact for clients and pets, ensuring a compassionate and efficient check-in, while navigating medical records and payment options.

This role requires excellent communication, the ability to multi-task in a busy clinic, and comfort with veterinary terminology.