Veterinary Client Experience Specialist

MedVet Medical & Cancer Centers for Pets; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Strong career growth

Comprehensive Health Benefits

Vision and Dental

HSA, FSA

401k with Employer Match

PTO

Shift Differentials

Uniform Allowance

Employee Pet Discounts

Pet Insurance

Disability Insurance

Education Assistance

Job summary

MedVet Medical & Cancer Centers for Pets is hiring a Client Service Representative to be the first point of contact for clients and their pets. You will manage appointments, payments, and medical records in a fast-paced emergency and specialty environment.

Ideal candidates bring excellent communication, compassion, and the ability to multi-task while maintaining professional composure in stressful situations. On-site work with strong team collaboration is essential.

Qualifications

• Experience in client-facing roles with strong communication skills.
• Ability to navigate hospital workflow and veterinary terminology.
• Accurate data entry and familiarity with medical records and payment processing.

Responsibilities

• Greet and check-in clients.
• Answer phones and transfer calls.
• Escort clients and pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Attention to detail

Teamwork

Self-motivation

Computer literacy

Critical thinking

Calm under pressure

Tools

Microsoft Word

Excel

Job description

MedVet Medical & Cancer Centers for Pets is hiring a Client Service Representative to be the first point of contact for clients and their pets. You will manage appointments, payments, and medical records in a fast-paced emergency and specialty environment.

Ideal candidates bring excellent communication, compassion, and the ability to multi-task while maintaining professional composure in stressful situations. On-site work with strong team collaboration is essential.