Veterinary Client Experience Specialist

MedVet Medical & Cancer Centers for Pets; Northern (KY); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Vision and dental

401k with employer match

PTO

Shift differentials & on-call pay

Uniform allowance

Employee pet discounts

Disability and life insurance

Job summary

MedVet Medical & Cancer Centers for Pets is seeking a Client Service Representative (CSR) to deliver exceptional client service. You will greet clients, manage check-ins, assist with appointments and handle payments, while supporting smooth hospital operations in a veterinary setting.

Ideal candidates communicate effectively, stay composed under pressure, and work well in a team with a compassionate, patient-centered approach. Veterinary experience is preferred.

Qualifications

• Ability to stay composed in stressful and emotional situations.
• Excellent verbal and written communication skills.
• Outstanding client service and phone etiquette.
• Detail oriented, self-motivated, and able to work in a team and autonomously.
• Sense of urgency in a fast-paced environment.
• Flexibility with hours and potential overtime.
• Strong critical thinking and cross-departmental awareness.
• General computer competency including Word and Excel.
• Previous veterinary experience preferred.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Communication skills

Customer service

Multi-tasking

Attention to detail

Teamwork

MS Word

Excel

Tools

Microsoft Word

Excel

Job description

MedVet Medical & Cancer Centers for Pets is seeking a Client Service Representative (CSR) to deliver exceptional client service. You will greet clients, manage check-ins, assist with appointments and handle payments, while supporting smooth hospital operations in a veterinary setting.

Ideal candidates communicate effectively, stay composed under pressure, and work well in a team with a compassionate, patient-centered approach. Veterinary experience is preferred.