Veterinary Client Experience Coordinator

MedVet; Carmel (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Vision and Dental

401k with employer match

PTO and paid holidays

Continuing education opportunities

Job summary

MedVet is seeking a Veterinary Client Service Representative in Carmel, Indiana to act as the first point of contact for clients and their pets. You will greet clients, manage check-ins, schedule and coordinate with the veterinary team, and facilitate smooth operations in a fast-paced emergency and specialty setting.

Candidates should have strong communication skills, the ability to stay calm under pressure, and a willingness to work with a team.

Qualifications

• Requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions.
• Ability to multi-task and enter data accurately is crucial.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Excellent communication

Team collaboration

Computer literacy

Verbal and written skills

Tools

Microsoft Word

Excel

Job description

MedVet is seeking a Veterinary Client Service Representative in Carmel, Indiana to act as the first point of contact for clients and their pets. You will greet clients, manage check-ins, schedule and coordinate with the veterinary team, and facilitate smooth operations in a fast-paced emergency and specialty setting.

Candidates should have strong communication skills, the ability to stay calm under pressure, and a willingness to work with a team.