Veterinary Client Experience Specialist

MedVet Medical & Cancer Centers for Pets; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

401k with Employer Match

Paid Time Off (PTO)

Uniform Allowance

Employee Pet Discounts

Continuing Education Opportunities

Job summary

MedVet Medical & Cancer Centers for Pets in Columbus, OH seeks a Veterinary Client Service Representative to provide compassionate, efficient client service. You will greet clients, manage check-ins, assist with payments, and coordinate with veterinary teams in a fast-paced environment.

The role emphasizes accurate data entry, professional communication, and the ability to multitask while maintaining a calm, supportive demeanor for clients and their pets.

Qualifications

• Ability to stay composed in stressful situations.
• Excellent verbal and written communication.
• Strong client service and phone etiquette.
• Attention to detail and teamwork with autonomy.
• Familiarity with hospital procedures and veterinary terminology is a plus.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Teamwork

Multi-tasking

Professional composure

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

MedVet Medical & Cancer Centers for Pets in Columbus, OH seeks a Veterinary Client Service Representative to provide compassionate, efficient client service. You will greet clients, manage check-ins, assist with payments, and coordinate with veterinary teams in a fast-paced environment.

The role emphasizes accurate data entry, professional communication, and the ability to multitask while maintaining a calm, supportive demeanor for clients and their pets.