Veterinary Client Services Specialist - Front Desk & Payments

MedVet Medical & Cancer Centers for Pets; Worthington, Northern (OH, KY); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

401k with Employer Match

Shift Differentials

Uniform Allowance

Employee Assistance Program

Strong career growth and personal dev.

Job summary

MedVet Medical & Cancer Centers for Pets is seeking a Veterinary Client Services Representative - Contingent to be the first point of contact for clients walking through our doors. You will greet and check-in clients, assist with appointments, and collaborate with veterinary staff to ensure a smooth patient experience.

The role emphasizes excellent customer service, phone etiquette, and the ability to remain composed in stressful situations.

Qualifications

• Ability to remain composed in stressful and emotional situations.
• Excellent verbal and written communication skills.
• Excellent client service skills and phone etiquette.
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously.
• Sense of urgency within a fast-paced environment.
• Some flexibility with work hours and able to work additional hours when necessary.
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally.
• General computer competency required including Microsoft Word and Excel.
• Previous experience in veterinary setting (preferred).

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Skills

Client service

Communication

Teamwork

Multitasking

Attention to detail

Emotional composure

Urgency awareness

Critical thinking

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

MedVet Medical & Cancer Centers for Pets is seeking a Veterinary Client Services Representative - Contingent to be the first point of contact for clients walking through our doors. You will greet and check-in clients, assist with appointments, and collaborate with veterinary staff to ensure a smooth patient experience.

The role emphasizes excellent customer service, phone etiquette, and the ability to remain composed in stressful situations.