Client Experience Specialist, Veterinary Front Desk

GoodVets; Odessa (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision insurance

401(k) match

Paid time off

Employee discounts

Empathetic culture

Job summary

GoodVets is seeking a Client Service Representative to be the first and last impression for clients. You will manage phones, scheduling, check-in/check-out, and payments while upholding warmth and professionalism.

This role supports the hospital's success and enhances the client experience with compassion. Ideal candidates bring strong communication skills, a team-first attitude, and comfort in a fast-paced veterinary environment.

Qualifications

• Availability to work evenings and weekends.
• Previous veterinary or medical front-desk experience preferred but not required.
• Strong communication and interpersonal skills.
• Comfort working in a fast-paced environment with multiple priorities.
• Familiarity with Windows-based systems or willingness to learn.

Responsibilities

• Deliver elevated customer service with warmth, empathy, and professionalism.
• Greet clients and manage the check-in/check-out process with efficiency and care.
• Answer and triage phone calls using a multi-line system.
• Schedule appointments, procedures, and follow-ups in coordination with the clinical team.
• Process payments and ensure accurate invoicing.
• Monitor the flow of patients and clients throughout the day.
• Maintain a clean and organized reception and lobby area.
• Communicate effectively with doctors, technicians, and managers to ensure smooth operations.
• Assist emotionally stressed clients with compassion and clarity.
• Support occasional light administrative and cleaning duties as needed.

Skills

Customer service

Communication

Teamwork

Multitasking

Windows OS

Tools

Practice management software

Job description

GoodVets is seeking a Client Service Representative to be the first and last impression for clients. You will manage phones, scheduling, check-in/check-out, and payments while upholding warmth and professionalism.

This role supports the hospital's success and enhances the client experience with compassion. Ideal candidates bring strong communication skills, a team-first attitude, and comfort in a fast-paced veterinary environment.