Veterinary Client Service Representative - Contingent

MedVet Medical & Cancer Centers for Pets; Vancouver (WA); On-site; USD 23,419 - 34,440; Part time

Job summary

MedVet Medical & Cancer Centers for Pets is seeking a Client Service Representative (CSR) to provide exceptional service to clients and their pets. This role requires multitasking, pragmatic knowledge of veterinary terminology, and a compassionate demeanor.

Responsibilities include greeting clients, managing medical records, and processing payments. Candidates should possess strong communication skills and be comfortable in a fast-paced environment. The starting salary ranges from $17.00 to $25.00 per hour based on experience.

Qualifications

• Ability to remain composed in stressful situations.
• Excellent client service skills and phone etiquette.
• Some flexibility with work hours and ability to work additional hours.

Responsibilities

• Greet and check‑in clients.
• Answer telephones and transfer calls.
• Manage medical records, charts, reports, and correspondence.

Skills

Excellent verbal and written communication skills

Excellent client service skills

Attention to detail

General computer competency

Tools

Microsoft Word

Microsoft Excel

Job description

MedVet is a fast‑growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership, and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

We are looking for a Client Service Representative (CSR).

Schedule: Contingent (on an as needed basis).

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately, and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records, and financial policies/transactions. The ability to multi‑task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

What you’ll do

• Greet and check‑in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports, and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Who you are

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self‑motivated, and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast‑paced environment
• Some flexibility with work hours and ability to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra‑departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)

Compensation

Starting salary for this position has a hiring range of $17.00 to $25.00 per hour based on skills and experience.

MedVet is an equal opportunity employer. We are also a drug‑free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.

MedVet does not accept unsolicited resumes from third‑party recruiters.