Veterinary Client Service Representative - Contingent

MedVet; Vancouver (WA); On-site; USD 23,419 - 34,440; Part time

Benefits offered by this job

Equal opportunity employer

Drug-free organization

Drug screen and background check

Job summary

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We are seeking a collaborative CSR to join our clinical team and deliver exceptional client service in a hospital environment.

Responsibilities include greeting clients, checking them in, answering calls, escorting pets to exam rooms, managing records and payments, and keeping the lobby organized. Candidates should have strong communication, attention to detail, and ability to work in a fast-paced setting;

Qualifications

• Experience with medical records and billing processes preferred.
• Ability to multitask and enter data accurately.
• Excellent client service and phone etiquette.
• Strong communication and teamwork skills.

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Skills

Communication

Customer service

Multitasking

Teamwork

Emotional resilience

Tools

Microsoft Word

Microsoft Excel

Job description

MedVetis a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive theMedVetexperience for our clients and patients, as well as your teammates.

Client Service Representative (CSR)

Schedule: Contingent (on an as needed basis)

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

What you’ll do:

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)

Compensation

Staring salary for this position has a hiring range of $17.00 to $25.00/hour based on skills and experience.

Come as you are.MedVetis an equal opportunity employer. We are also a drug-free organization, therefore employment withMedVetis dependent upon the passing of a drug screen and background check.